SMS Consent & Information
How SMS Messaging Works at MaxProm
MaxProm sends one-time text messages on behalf of its business clients to their customers following a completed service. These messages are limited to post-service follow-up communications, such as requesting feedback about a recent experience.
How Consent Is Obtained
Customers provide their phone number directly to a MaxProm business client during the course of a legitimate business transaction (such as booking an appointment, requesting a service, or completing a purchase). An existing business relationship is established between the customer and the business at the time the phone number is provided.
MaxProm business clients agree to our Platform Terms of Service, which require that every phone number submitted through the MaxProm platform belongs to a customer with whom the client has a completed business relationship.
What Messages You Will Receive
- Message type: A one-time post-service follow-up requesting feedback about your experience
- Message frequency: One (1) message per service visit
- Message sender: MaxProm on behalf of your service provider
- Message and data rates may apply depending on your mobile carrier and plan
Your Rights
- Opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
- Get help by replying HELP to any message, or contact us at [email protected].
- Request deletion of your information by contacting [email protected].
Data Protection
- We do not sell, rent, or share your phone number or personal information with third parties for marketing or promotional purposes.
- We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
- We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
- Customer phone numbers and contact information are retained only as long as necessary to fulfill the follow-up communication for which they were collected.
- All data is encrypted in transit using SSL/TLS.
Supported Carriers
SMS messages are supported on all major U.S. mobile carriers, including AT&T, T-Mobile, Verizon, and others. MaxProm is not responsible for delayed or undelivered messages caused by carrier issues, network outages, or device settings.